Virtual Kiosk Programs
The smartest solution yet at retail! Imagine having a trained sales professional in the aisle interacting with your customers at the point of purchase - virtually! This new program embraces technology and is proven to drive sales by providing professional product assistance at the point of purchase.
How the kiosk works:
- A customer has a question about a product or service. They simply walk up to the kiosk and touch the screen.
- A live video agent pops up on the screen. The agent can see and hear the customer and the customer can see and hear the live video agent through two way cameras and microphones.
- The agent interfaces with the customer to understand their question.
- The agent then guides the customer to a purchase decision through this live interaction in a fact based manner.
- Customer makes purchase at kiosk by sliding credit card (for certain products).
How we put the program together:
- This program is driven to success through close interaction of our partner providers NCR and Experticity
- NCR, Experticity, and Retail Integrity can assist on the sales call to the Retailer
- NCR develops the kiosk hardware and works very closely with Experticity who develops the software in a lab environment based on the manufacturers and retailers needs
- Intensive product training begins with the live video agents through Retail Integrity
- Installs take place at store level and are thoroughly tested prior to launch
- The Call Center is staffed with the live video agents to handle all customer inquiries
- Daily reporting is issued showing all activity for each day
- Weekly conference calls keep everyone informed on the program and allow for constant "tweeking" of the customized project
- Sales analysis to show the ROI will be generated if sales data is shared
Benefits
- Live video agents are situated in a controlled environment. It's the same people talking about the same products EVERYDAY!
- The ability to offer bilingual video agents
- Online order fulfillment
- One live video agent can handle multiple stores, saving on costs while at the same time expanding the reach
- Purchases can be made direct from the kiosk through a credit card swipe
- The live video agent can print product information from the kiosk for the customer
- Very effective on technical programs or products such as large appliances, subscription services, electronics, OTC, etc.
- For a better understanding, please click HERE for a demo (requires WMV player capabilities)